Refund policy

Refund Policy

AVOLA.STORE 100-Day Money-Back Guarantee
Last updated: May 4, 2026

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return or refund if you're not completely satisfied.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at contact@avola.store.

If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without requesting a return first will not be accepted.

You can always reach out with return questions at contact@avola.store.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • Your item is defective

  • Your item is damaged

  • You received the wrong item

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Please contact us if you have questions about your specific item.

Exchanges

Need a different item? The fastest method is to return the original and place a new order after the return is accepted.

European Union – 14-Day Cooling-Off Period

If your order ships to the EU, you have the right to cancel or return your order within 14 days, for any reason. Item must be unused, with tags, and in original packaging, with proof of purchase.

AVOLA.STORE 100-Day Money-Back Guarantee

We stand by our product — that’s why we offer a 100-day money-back guarantee.

If you’re not satisfied with your experience for any reason, you can request a full refund within 100 days of delivery — no hassle.

Eligibility Requirements

To be eligible for the guarantee:

  • You must provide proof of purchase (e.g. order confirmation or receipt)

  • You must return the physical product (even if used)

  • Photographic proof or specific reasons are not required, but excessive/fraudulent use of this policy may result in refusal of future refund claims.

How to Request a Refund

Email us at contact@avola.store with the subject line:

"100-Day Guarantee Refund Request"

and include:

  • Your full name

  • Order number

  • Reason for the return (optional but helpful)

Refunds

Once we receive and inspect your return, we’ll notify you of approval.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven't received the refund, email us at contact@avola.store.